Skip to content
Wednesday, 28th October 2026
  • Contact Us
  • Home
  • Content Hubs
    • Executive Profiles
    • Customer Experience
    • Customer Insights and Data
    • Employee Experience
    • Artificial Intelligence – AI
    • Contact Centre & Channels
    • Marketing & Brand Experience
  • CX Events
  • Training & Development
  • Movers & Shakers
  • Vendor Gallery
  • Subscribe
  • Advertising

Event category: Contact Centre

12
May
12
May
-
13
May

Contact Centre Symposium

12-05-27 - 13-05-27
Hunter Valley, NSW
Conference
24
Sep
24
Sep

NiCE World APAC 2026 – Auckland, New Zealand

24-09-26 @ 02:00 PM - 07:00 PM
101 Hobson Street, Auckland Central, Auckland 1010 Room: Level 5, MR504 & 505
Conference
03
Sep
03
Sep

NiCE World APAC 2026 – Sydney, Australia

03-09-26 @ 01:00 PM - 07:00 PM
12 Darling Drive, Sydney NSW 2000, Australia Room: Magnifique Ballroom
Conference
10
Sep
10
Sep

NiCE World APAC 2026 – Adelaide, Australia

10-09-26 @ 02:00 PM - 07:00 PM
Cnr. South Terrace & Peacock Rd, Adelaide SA 5000 Room: Parkview Room
Conference
27
Aug
27
Aug

NiCE World APAC 2026 – Melbourne, Australia

27-08-26 @ 01:00 PM - 07:00 PM
9 Maritime Place, Docklands VIC 3008, Australia Room: Seafarers Set
Conference
12
May
12
May
-
13
May

Contact Centre Symposium

12-05-26 - 13-05-26
Hunter Valley, NSW
Conference

CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
  • Editorial schedule and features list

Latest Posts

  • Trust: Hard to earn, fragile, valuable October 25, 2026
  • Champions of Customer Experience – How the Australian Service Excellence Awards drive CX innovation October 22, 2026
  • What Microsoft’s extended deal with CBA signals for Australian Contact Centres and CX October 22, 2026
  • The phone call isn’t going anywhere in customer service. But it does need to get smarter October 22, 2026
  • Consolidation of the VoC market and what does that mean for Australia October 19, 2026
  • Reclaiming loyalty – balancing value, utility, and long-term engagement October 14, 2026
  • Lendi Group unleashes Agentic AI to elevate the lending experience October 7, 2026
  • AI takes centre stage for Australian shopping experiences this BFCM weekend October 7, 2026
  • The productivity dividend: AI is making CX faster. But is it making the work behind it any better? September 29, 2026
  • Don’t let your AI agents go crazy September 28, 2026
Theme by WPFig